Key Topic #11: Final thoughts and KPI tracking
Ok the price is right, the service is great, the marketing is perfect … but you still have low or no profits?
Where is the profit leakage?
Did you realize that a 50% csr or tech closing rate, will destroy your company
Call mike Morosi (607) 770-8933 href=”mailto:Multimedia@stny.rr.com”>Multimedia@stny.rr.com
Proud to be a PHCC/QSC Industry Partner…And a Service Roundtable Consult Partner …