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Testimonials 2

Contractor 20/20 has many satisfied clients and their confidence in our services will make it easy for you to choose us for your marketing and advertising needs.

From: Heather Appleton mailto:happleton@appletoncampbell.com
To: ‘Mike Morosi’

Subject: Valentine Card

Total Cards Mailed – 9,700
Total Cards Rec’d – 66
Total Sales after coupon – $39,411.57
Avg Ticket = $597.15

Cost of Sales = 9.6% …. $3,756

I need to also mention that some customers even called and thanked us for the Valentine (especially the older customers, they really liked it J)

I would like to know if we can send this card to a mailing list this year rather than just the current customer base? We have expanded our territory this year and would like to expand our marketing as well.

Thanks & Happy New Year!

Heather Appleton
(540) 347-0765 Warrenton
(540) 825-6332 Culpeper
(703) 754-3301 Gainesville
Serving Our Community SINCE 1976
________________________________________________________
[mailto:br549@penningplumbing.com]
To: Mike Morosi
Subject: Thank you cards
Mike,
Per your inquiry, we have been sending thank you cards for a little over 5 years. The results are:21,912 mailed at a cost of $18,406.001290 sales for a total of $659,582.00. I think we will be continuing to mail unless I were to go brain dead.
Thanks,
R. Penning
________________________________________________________
On Behalf Of Scott Wickstrom

Subject: Thank you cards

I’ve been having Mike Morosi at Contractors 20/20 send thank you cards to my customers. My customers seem to like them. My investment has been $489.00 & this has brought in $25,625.00 worth of work, the card offers a $25.00 discount we have done 38 jobs.

I thought that was worth letting you know.

Scott Wickstrom

Wickstrom Plumbing Heating & Air Conditioning

Phone 208-466-9447
Fax 208-465-4835
________________________________________________________
On Behalf Of Doug

Subject: Re: slow

I’m out of my office this afternoon but I had to respond. Mike’s postcard program has kept our phones ringing. We mail cards every month except Dec. – Feb. because that is our busy season and we have all that we can handle. However, things slow down after Feb. hitting the usual low spot around June. We have Mike mail out an amount that he and I discuss each month so I can control our work load without having to deal with fluctuating manpower needs. It allows for a controlled pattern for growth if that’s what you want to do or you can simply maintain at the level you are now. That’s your choice but the direct mail, if done with the right ad piece, can pay for the initial investment quickly so that all you are really doing is to keep respending the same money over and over. Also, track your results so you know what works and what doesn’t. One surprising fact is that people hang on to our coupons. We did a call a few weeks ago where the lady used a coupon she received from us in Oct. 2006.

It has worked well for us and it’s time for our next mailing to go out. Give him a call, I know I will.

Doug Santoro

West Palm Beach, FL 33405

doug@generalplumbing.com

________________________________________________________

From: Loik22@aol.com [mailto:Loik22@aol.com] Bill the Plumber
To: multimedia@stny.rr.com
Subject: Post Cards

Hi Mike,

As you know the economy is very bad in our area and it began about a year and a half ago. We were barely making ends meet then we started operating in the red. I talked to you about my woes and you made some suggestions. The first was getting a monthly card to our customer base. I decide to have you send a card to 20 percent of our customers on a monthly basis. It worked and the numbers prove it. We paid you a total of $18,575.00 over the year and the cards produced $184,857.99. As you know I’m continuing the card this year as well. I used a local friend’s service during our shoulder season last summer. His card cost me $11,984.12 for the three month campaign and it generated $66,911.67. Not very good. I will be doing my shoulder season with you this year. I wanted to thank you as well for your honesty and for keeping my best interest ahead of your sales. As you remember I talked to you about sending out the card in December and you advised me against it because of the holidays. Your experience has been the card just wouldn’t produce like the other months.During the year you gave me other advice concerning getting Bill The Plumber, Inc. in the black. I started following your advice and took a good look at the people working for me. I put the bottom line ahead of being a nice guy and found some techs that were losing money month after month. I gave more attention to our sales training program and the techs that didn’t respond are gone. The ones that did are increasing their sales and closing rates each month. That is an ongoing process. We lowered our overhead by 33% during the last quarter of the year.The number crunching that you provided me with and helped me go through by actually guiding me and my wife on the phone while we did it was very enlightening. You said the numbers don’t lie and you are right. I know exactly where I stand and what needs attention to get to the 20% profit goal. It feels good knowing were you are and to have direction. I consider you a lot more than just a business acquaintance and advisor. You are a true friend. Because of you I’m am looking forward to having a very good year and I’m looking forward to doing more business with you. I have confidence that we can grow our company in a down economy. One more thing. Thank you for your persistence. It took years to get me to listen to you.

Bill Loiko

President/Bill The Plumber, Inc., Sarasota, Florida

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To: Mike Morosi
Subject: coupons results
Mike
I have attached the latest results.  On the summary tab you can see that overall you have brought in nearly 1/2 million in sales…but when you look closely at the Christmas/Thanksgiving issue, both have done well.  But the Thanksgiving was mailed 2 years ago and the Christmas only last year.  Even though we are still drawing in from the Thanksgiving card, the Christmas card has almost as much sales and we got 6 vrs 2 in August…..Both work
Richard Dixon Gold Seal Mechanical, Inc. (509) 535-5944
________________________________________________________

Mike,

We sent out 4 versions of the Valentines postcards – total cost $1,277.00
Kiss 5×8           $ 4,125.08
Kiss 4×6           $ 8,397.69
Hearts 5×8      $20,212.17
Hearts 4×6      $ 7,326.52
Tina
Tina Hedrick
Ray A Shaffer Inc
(610) 287-7831
QSC Member
PHCC Member