How We’re Different
We specialize in your industry
For over 25 years, Contractor 20/20 has been committed to providing the best advertising and marketing services for the plumbing, HVAC, and electrical fields. We work with other industries, but our primary area of expertise is the home services industry. Having worked with over 300 home service companies across the United States and Canada, we are familiar with the nuances of each field in their different geographical locations. With this experience and expertise, Contractor 20/20 builds quality websites that convert leads to sales, and SEO and PPC campaigns that produce results.
You own your website
At Contractor 20/20 we do not build your website on a proprietary platform. That means, you will own both the website (code) and the design. If for any reason you are not satisfied with our services and decide to go elsewhere, we have all your passwords and information ready to hand over. This may seem like a strange thing to say upfront, but you would be surprised how many contractors we meet that don’t actually own the website they paid for! There are many marketing companies that create beautiful websites, but provide lousy customer service, site maintenance, and SEO. What is worse, when their clients are ready to work with a different marketing company, they discover they don’t own their website (just the design—if that), and getting their logins and password information takes months!
We do business differently. You own your website. You own the design. You own the copy. You own your social media platforms. You own your information. We always make sure our contractors feel empowered, informed, and in control of their digital assets.
Transparent and full reporting
Transparency is an important value for our company. We believe if we are doing a great job, we have nothing to hide. Each month our clients receive a clear and comprehensive report regarding how their website, SEO, social media, and paid campaigns are performing. We are always available to discuss this report and answer any questions they may have. In addition to the monthly report, our contractors have access to a real time reporting dashboard that shows the health of their website, SEO, and campaigns. We work hard to produce results and we want you to see them. We are also honest about the challenges and hurdles that need to be overcome in your market. When we have the right information, together we can make the best decisions.
We build unique, eye-catching websites that convert leads to sales.
Most plumbing and HVAC companies don’t have a physical storefront where customers can come in, look around and get to know you. For that reason, your website and social media platforms are your storefronts, and your main opportunity to build a brand and reputation. You can send all the traffic in the world to your site but if they don’t like what they see, and if it doesn’t appeal to your best customer, then you are wasting the money you paid to get them there. Our websites are not just attractive, they are designed to answer your customer’s most pressing questions, overcome potential objections, and demonstrate trustworthiness and professionalism. That is what people want from a home service company, so that is what they should see from your website.
Real Customer Service
We do our best every day to be available to our clients, answer their questions, and deliver on our promises. We enjoy the clients we work with and have built friendships with many of them. In fact, many of our clients have built multiple websites and campaigns with us, and many have been doing business with us for over 10 years—that speaks for itself. Relationship is at the heart of what we do. At Contractor 20/20, we really want our clients to succeed. We see the connection between healthy small businesses, healthy families, and healthy communities, and understand the important role marketing plays in this cycle. As a small family business ourselves, we are passionate about small businesses and the people behind them.
We have taken the time to understand how busy plumbing, HVAC, and electrical companies are, and we understand their different cultures, internal structures, hierarchies, timetables, challenges, and on/off/shoulder seasons. This familiarity with your industry means we are tracking right alongside you and are already preparing to meet your marketing needs before you make the call—if you haven’t already heard from us first. Our hope is to make marketing easy for you, so you can focus on the many other responsibilities you have running your business.
Thank you for taking the time to find out a little more about our company. We would love to learn about what makes your company different and come up with the perfect way to let the world and your future customers know just that.